Keeping Your Info Safe
TRC Privacy Policy
What type of information do you collect?
All Website Users
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, and your computer and connection information. We also use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
Thomas Roderick Coaching Clients
We receive, collect and store the information you enter upon making an enquiry with us, signing up to our coaching service, making a request for a meal plan and completing check in and review forms. This includes, but is not limited to:
- your personal profile information, including your name, purchase history, login information, email address and telephone number;
- your height, weight and dieting history;
- what, if any, nutritional supplements or medications you use;
- lifestyle information, including how much sleep you get, how often you exercise and details of what successes and difficulties you’ve encountered between weekly check ins;
- images and video you upload to this site or send us as part of the coaching process;
- details of how well you’ve adhered to your training and nutrition programs.
How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. We also collect personal information, images and videos from our clients on an ongoing basis as part of our coaching process and to use as testimonials for marketing purposes. This is done through check in forms and through communication via email and messaging applications.
Why do you collect this information?
- to provide and operate our coaching service—we require up to date, detailed information on our clients in order to create training and nutrition programs for them and to coach them effectively;
- to use for marketing purposes on our site or social media pages;
- to provide our users with ongoing customer assistance and technical support;
- to be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
- to create aggregated statistical data in order to improve our services;
- to comply with any applicable laws and regulations.
How do you store this information?
Website Storage
Physical Storage
We may take the information you enter on this website or provide us with when you contact us and store it physically, for example on a computer HDD or on a smartphone. We also do this in the process of updating and backing up this site. In all these instances, we make sure your information is as safe as possible, taking precautions like keeping devices stored securely and password protecting all sensitive data.
Payment Information
Who has access to this information?
We take your privacy seriously. We will never sell your personal information. The only people who have access to your personal information are Coach Tom who requires it to be able to provide his coaching service and our webmaster who administers this website. Our webmaster will not access your personal information unless absolutely necessary, for example if there’s a problem with your account that needs to be resolved. Occasionally, we use messages, images and videos sent to us by our clients for marketing purposes, for example to display as testimonials on our site or our social media pages. In these instances, we will ALWAYS ask for your permission beforehand.
Can I Delete My Personal Information?
Of course! While we retain the information provided to us by visitors to this website who make enquiries with us, and by clients even after they’ve left our coaching service, we only do this so that we’re able to provide them with a better service if they decide to join or rejoin in the future. If you’re concerned about our use of your personal information and would like to know what personal information we are keeping, or would like to amend it, or would like us to delete all of it, just let us know by email at trainforresults@thomasroderickcoaching.com and we’ll delete it within 7 days.
How do you communicate with your site visitors?
Communication between coach and client is central to our coaching service, and is an ongoing process. We may also contact you to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to enforce our user agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text message, and messaging applications.
How do you use cookies and other tracking tools?
Cookies
We use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected to it to help customize the site and improve your experience.
Use of Cookies
A cookie is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the site. We use cookies on the site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the site is being used and improve your user experience.
Types of Cookie
The following types of cookies may be used when you visit the Site:
- Advertising cookies, which are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.
- Analytics cookies, which monitor how users reach the site, and how they interact with and move around the site. These cookies let us know what features on the site are working the best and what features on the site can be improved.
- Our cookies, which are ‘first-party cookies’, and can be either permanent or temporary. These are necessary cookies, without which the site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the site.
- Personalization cookies, which are used to recognize repeat visitors to the site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the site.
- Security cookies, which help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
- Site management cookies, which are used to maintain your identity or session on the site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
- Third-party cookies, which may be placed on your computer when you visit the site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.
Control of Cookies
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of this site. In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.
Other Tracking Technologies
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the site and improve your experience. A ‘web beacon’ or ‘pixel tag’ is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
